Help Center

Find answers to the most frequent questions about ProResolve, our products, your orders and your account.

Your order has an estimated delivery time of 2 to 3 business days. Once it has been shipped, you’ll receive the tracking information so you can check the status of your delivery at any time.

The estimated delivery time is 2 to 3 business days.

Shipping to mainland Spain is free.

We do not currently ship to the Balearic Islands, the Canary Islands, Ceuta or Melilla.

If your order arrives damaged or incomplete, or there is any other problem, write to us at proresolveeu@proresolvespms.com telling us what happened. We recommend including all the relevant details of your order so our team can help you as soon as possible.

You can request a return within 15 days of the original purchase date, whether the product is opened or unopened.

To request a return or an exchange, contact us at proresolveeu@proresolvespms.com stating the reason for your request. Once we receive and check the return, the refund will be issued to the same payment method used for the purchase. Refund processing can take between 3 and 5 business days.

Return conditions

  • The return must be requested within 15 days of the original purchase date.
  • The product may be returned opened or unopened.
  • The product must be sent properly protected and, whenever possible, together with the original proof of purchase.
  • You may use any shipping carrier you prefer. We recommend a tracked or insured service, as we cannot be held responsible for packages lost in transit.

Return address

  • Azur Global Nutrition Polígono Industrial «El Zafranar» Calle Rioja, 6 50550 Mallén (Zaragoza), Spain

You can pay by credit or debit card and with PayPal.

You can easily update your personal details from Profile > Personal Details > Edit. From this section you can review and change the information linked to your account.

To change your delivery address, go to Profile > Addresses. From there you can add a new address or edit one you already have saved.

To change your password, go to Profile > Personal Details > Change Password. If you have forgotten your password, select Forgot your password? and follow the instructions to reset it.

If you want to delete your account, go to Profile and select Delete My Profile, at the bottom of the page. You can also click here to go straight to the account deletion option.

Sports ProResolve is a science-backed food supplement designed to support the body’s natural process of resolving inflammation after physical activity.

Formulated with Lipinova®, it provides bioactive SPM that help support recovery, accompany the body through repeated physical effort and keep you ready for your next training session.

Specialized Pro-Resolving Mediators (SPM) are molecules involved in the natural process by which the body resolves inflammation and returns to its balance.

Rather than simply acting on the inflammatory response, SPM are specifically involved in the resolution phase of that process, which can occur naturally after exercise and physical effort.

Lipinova® is the patented ingredient in Sports ProResolve, and it provides bioactive SPM.

It was developed by Solutex, a specialist in SPM research, and is obtained through a supercritical CO₂ extraction process, without using chemical solvents. It is manufactured in Europe under strict quality standards, guaranteeing the purity and consistency of the ingredient in every batch.

Traditional omega-3 supplements provide EPA and DHA, which the body has to transform in order to generate the compounds involved in resolving inflammation.

Lipinova® delivers SPM directly and, thanks to its composition, also standardised bioactive SPM precursors, a different approach from traditional omega-3 supplements.

Sports ProResolve is formulated to support the body’s natural process of resolving inflammation after physical activity, helping support recovery and comfort after training.

It is designed above all for active people and athletes who train regularly and want to look after their recovery between sessions.

The recommended dose is 2 softgels a day, or as directed by your healthcare professional. Each softgel contains 500 mg, which makes a total daily dose of 1 g of Lipinova®.

During periods of intense training or greater physical demand, the daily dose can be increased to 4 softgels, always as directed by your healthcare professional.

Sports ProResolve can be taken at any time of day, with or without food. Its triglyceride form supports efficient absorption, so there is no need to take it with meals.

Sports ProResolve is compatible with most sports nutrition products. If you take prescription medication, are pregnant or breastfeeding, or have any medical condition, we recommend consulting your healthcare professional before using it.

Food supplements should not be used as a substitute for a varied and balanced diet and a healthy lifestyle. Do not exceed the recommended daily dose.

This product is not intended to diagnose, treat, cure or prevent any disease.

If you are pregnant or breastfeeding, take medication or have a pre-existing medical condition, consult your healthcare professional before using it.

Keep out of reach of children.

Contains no gluten or lactose.

Yes. Every batch is independently tested through the Informed Sport® programme to screen for banned substances before it reaches the market.

This gives athletes additional assurance, especially those who are subject to anti-doping controls.

Active ProResolve is a food supplement for the joints, formulated to support joint health, help you age actively and keep a healthy lifestyle over time.

Its patented ingredient, Lipinova®, provides bioactive SPM that help support the body’s natural process of resolving inflammation.

It is designed for people who want to look after their joints, help with joint mobility and keep enjoying an active life as the years go by.

Lipinova® is an active ingredient that provides bioactive SPM (Specialized Pro-Resolving Mediators), molecules involved in the natural process of resolving inflammation.

Including it in Active ProResolve makes it possible to support that mechanism as part of a long-term joint care and wellbeing strategy.

The recommended dose is 2 softgels a day.

Thanks to its TG (triglyceride) chemical form, Lipinova® is absorbed efficiently without needing to be taken with meals.

To support joint wellbeing on an ongoing basis, continued use is recommended.

The effects may be felt gradually and can vary depending on each person’s needs. For the best results, continued and consistent use is recommended.

Active ProResolve is formulated under strict quality standards, and its ingredient Lipinova® has extensive experience of use behind it.

If you take medication, are under medical supervision or have any health condition, we recommend consulting a healthcare professional before using it.

Yes. Active ProResolve carries the SLTX® Guarantee Seal, which certifies the quality and manufacturing standards behind every PRORESOLVE product. Every batch is manufactured under strict European quality standards, with advanced processes and technologies aimed at preserving the purity, stability and quality of Lipinova®.

Those technologies include Cleantex®, a patented purification process designed to reduce the risk of oxidation and effectively remove unwanted contaminants such as heavy metals, PCBs and dioxins. Lipinova® has also been developed under the European Safe and Sustainable by Design (SSbD) framework, which builds safety, sustainability and efficiency criteria into the design of the ingredient.

All of this helps guarantee a highly pure ingredient and consistent quality in every batch.

Can’t find the answer you’re looking for? We’re here to help.

Get in touch with our team and we’ll be glad to answer your questions and help you with anything about our products, your order or your account.

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