Subscription terms

This is a courtesy translation. Only the Spanish version of this document is legally binding.

These terms govern the Active ProResolve subscription purchased through this Website. They supplement the General Terms of Sale, which apply to anything not covered here.

What the subscription includes

An Active ProResolve subscription entitles you to receive one shipment of the product every 30 days, to the address you give when subscribing. Each shipment is one bottle of Active ProResolve containing 60 capsules.

The subscription is taken out in one person’s name and for a single delivery address. You can change the delivery address from your account area before the next renewal.

Price and billing

The subscription price is €38.00 per shipment, taxes included. There is no sign-up fee, no trial period and no additional shipping cost within the delivery area set out below.

The amount is charged automatically and in advance to the payment method you provided when subscribing, on each renewal. If the charge cannot be completed — because the card has expired, for example — we will notify you by email so that you can update your payment method; until the payment goes through, the shipment is held.

Should the subscription price change, we will notify you by email far enough in advance for you to cancel before the new price takes effect. No price change affects a shipment already charged for.

Term and renewal

The subscription has no minimum term. It renews automatically every 30 days, indefinitely, until you cancel it. Cancelling carries no penalty of any kind.

Pausing and cancelling

You can pause, resume and cancel the subscription at any time and by yourself, from My account → My subscription. There is no need to call or write in order to do so.

• Pausing stops both charges and shipments until you resume. While it is paused you are not charged anything.
• Resuming restarts the 30-day cycle from the day you resume it.
• Cancelling ends the subscription. Shipments already charged for are delivered as normal.

For a change to affect the next shipment, it has to be made before the renewal date shown in your account area. If the charge has already been made, the change will apply from the following cycle and the shipment in progress will be delivered.

Right of withdrawal

As a consumer you have the right to withdraw from the purchase within 14 calendar days of receiving each shipment, without having to give a reason and without penalty, on the terms set out in the corresponding section of the General Terms of Sale.

Please bear in mind the exception provided for sealed goods which are not suitable for return for health protection or hygiene reasons and which were unsealed after delivery. The returns procedure and conditions are set out in the Returns policy.

Cancelling the subscription and withdrawing from a purchase are two different things: cancelling stops future shipments, whereas withdrawing lets you return a shipment you have already received.

Shipping and incidents

Subscription shipments are made to mainland Spain, with an estimated delivery time of 2 to 3 business days from each renewal, at no additional cost. We do not currently ship to the Balearic Islands, the Canary Islands, Ceuta or Melilla.

If a shipment arrives damaged or incomplete, or does not arrive at all, write to us at ProResolveEU@azur-gn.com giving the order number and what happened, and we will sort it out.

Changes to these terms

We may amend these terms to adapt them to legal changes or to the service itself. If a change affects you, we will notify you by email before it takes effect, and you will be able to cancel the subscription if you do not agree. The terms applicable to each shipment are those in force at the time it was charged for.

Personal data

The data you provide in order to manage the subscription is processed in accordance with this Website’s Privacy policy. The lawful basis for the processing is the performance of the subscription contract (Art. 6(1)(b) GDPR).

Customer service

For any question or issue relating to the subscription you can write to us at ProResolveEU@azur-gn.com or call us on 976 866 314. We reply within 24/48 business hours.

This draft was last modified on August 31, 2026.